Every WeShape recovery product comes with a limited warranty that covers manufacturing defects under normal home use. Here's how long each one is covered.
Product | Warranty |
WeRestore Red Light Panel | 2 years |
WeShape Mobile Stand | 2 years |
WeRelieve Recovery Belt | 1 year |
WeRevive Massage Gun | 1 year |
WeRoll Massage Roller | 1 year |
WeRelease Massage Ball | 1 year |
What the warranty covers
Defects in materials or workmanship that show up during normal use, such as a power, LED, battery, motor or control failure that isn't caused by damage. Covered products may be repaired, replaced or refunded after the issue is reviewed.
What it doesn't cover
Drops, impacts, accidents or water damage
Misuse, or use that doesn't follow the product guide
Opening, modifying or repairing the product yourself
Normal wear and cosmetic changes
Loss or theft
Each product guide lists the full terms for that item.
How to make a warranty claim
Email us at [email protected] with:
Your order number
The product's serial number, if it has one
A short description of the problem
Photos or a short video showing the issue
Please keep your proof of purchase, since we may need it to process a claim. Don't send anything back before contacting us. We'll give you the right return address and next steps.
Warranty vs. our 30-day guarantee
The warranty is separate from our 30-day money-back guarantee. If you change your mind, you can return an unused product in its original packaging within 30 days of receiving it. If something arrives damaged, defective or wrong, contact us right away and we'll make it right. You can read the full details in our refund policy.
Can I buy an extended warranty?
We don't offer extended warranties at this time.