Refunds
Refunds are available within 30 days of your original purchase. After this period, charges are non-refundable.
Auto-renewals are not eligible for refunds. You can cancel anytime before your renewal date to avoid being charged.
To request a refund, reach out through the chat widget on our site or email us at [email protected] with:
Your first and last name
The email address on your account
Your order number (if you have it)
We'll take care of it from there.
Pausing your membership doesn't extend the refund window. The 30 days run from your original purchase date either way.
Before You Cancel
Canceling isn't your only option. Depending on your plan, you may be able to:
Pause your membership for 1 or 3 months (monthly plans). Billing and access both pause, and your progress is saved.
Switch to a longer plan at a lower monthly cost
Take 50% off your next renewal
Rebuild your program if your current routine isn't fitting
These are offered during the cancellation flow based on your plan and account history.
Cancellations
You can cancel your subscription at any time. After cancellation, your account stays active through the end of your current billing cycle, so you can keep using WeShape until the period ends. No further charges will be applied.
If you subscribed through the Apple App Store, Google Play, or Shopify, self-cancellation isn't available. Contact support and we'll take care of it for you.
Free Challenges
Joining a free challenge (like the WeShape Challenge) does not create a paid subscription. These challenges are completely free, with no hidden fees, no automatic enrollments, and no cancellation needed unless you've separately signed up for a paid membership.
For full details, see our Terms and Conditions.