If you're seeing a charge on your statement you don't recognize, this article explains how WeShape charges appear and the most common explanations.
How WeShape Appears on Your Statement
WeShape charges show "WeShape" in the statement descriptor. Our standard plans are $39.95 monthly, $99 quarterly, and $299 yearly. Promotional offers (like a $1 first month or a discounted first year) renew at the standard rate afterward.
Common Explanations
The charge is under a family member's account. Subscriptions are sometimes purchased under a spouse's or family member's email or PayPal account. If you don't have a WeShape account yourself, check with family before assuming the charge is an error.
A promotional charge and a past-due renewal at the same time. If a previous renewal payment failed and you later updated your card or signed up for a promotion, you may see two charges close together: the new charge plus the previously owed balance. Both are legitimate — but contact us and we'll walk you through your invoice history.
A small monthly charge billed through Google (often a few dollars). This is usually a YouTube channel membership, not a WeShape membership. See our article on YouTube channel memberships for how to manage it.
The amount is different from the advertised price. Prices are in USD. If you pay with a non-US card, your bank converts the charge to your local currency, so the statement amount will differ (for example, $149 USD appearing as roughly $206 CAD).
A $1 charge during signup. Some offers include a $1 first month — this is a paid promotional month, not a free trial.
Still Not Sure?
Email [email protected] with:
The charge amount and date
The last 4 digits of the card
Any email addresses you may have signed up with
We'll trace it and tell you exactly what it is — and make it right if anything is off.