If you need a break but don't want to lose your account, you can pause your membership instead of canceling. Your progress and history stay exactly where they are.
Who Can Pause
Pausing is available on monthly memberships only.
If you're on a quarterly or yearly plan, pause isn't available. You can still cancel, or take one of the other options offered during the cancellation flow.
If you're still in a free trial, pause isn't available. You can cancel before your trial ends and you won't be charged.
You can pause once per 12 months. If you've paused within the last year, the option won't appear yet.
Your account needs to be paid up. If you have an overdue balance, pause won't be available until that's settled.
How Long You Can Pause
You can pause for 1 month or 3 months. You pick the length when you set up the pause.
How to Pause
Log in and go to My profile.
Select Manage my subscription.
Under Danger Zone, select Cancel subscription.
Choose the reason that best fits your situation. If pause is available to you, it will be offered on the next screen.
Select Pause membership and choose 1 or 3 months.
Pause lives inside the cancellation flow on purpose. It's there as an alternative to canceling, so you'll see it after you tell us why you're thinking about leaving.
When Your Pause Starts
Your pause begins on your next billing date, not the day you set it up. You've already paid for the current period, so you keep it. Nothing changes until that renewal date arrives, and then your billing skips ahead by the length you chose.
For example, if you're billed on the 15th and you set up a 1 month pause on the 3rd, you're covered as normal through the 14th, your pause runs from the 15th, and your next charge lands the following month instead.
Billing and Access While Paused
You won't be charged during the pause.
Your access is paused too. Once the pause begins, workouts and routines are on hold until it ends. Your account, program, and history stay saved the whole time, so nothing is lost and there's nothing to set up again when you come back.
Remember that the pause doesn't start until your next billing date, so you keep full access through the period you've already paid for.
When the Pause Ends
Your membership restarts automatically at the end of the pause and billing picks back up at your normal rate. Access comes back at the same time. You don't need to do anything.
Once your pause is set up, your Subscription Management page will show the updated details, so you can always check there to see where things stand.
Want to Come Back Early?
If you'd like to end your pause before it's scheduled to finish, message us through the chat widget or email [email protected] and we'll restart your membership for you.
Need Something Else?
If pause isn't available on your account and you need a different option, message us through the chat widget or email [email protected].