If you'd like to cancel a WeRecover order, reach out to us as soon as possible. Orders are packed and shipped quickly, so the sooner we hear from you, the better the chance we can stop it.
How to request a cancellation
Message us through the chat widget or email [email protected] with:
Your order number
The name and email address on the order
Which product or products you'd like to cancel
Please note: requesting a cancellation does not guarantee we'll be able to cancel your order in time. If your order has already been sent to our fulfillment team or shipped, it may not be possible to stop it before it reaches you.
Refuse the delivery to speed things up
If your order arrives before we're able to cancel it, refuse the delivery. The carrier will send the package straight back to us, which is the fastest way to complete your cancellation and get your refund processed.
You can refuse the delivery in addition to contacting us to cancel. We recommend doing both: reach out to us now, and if the package shows up, refuse it at the door.
How to refuse a delivery
When the carrier arrives, let them know you're refusing the package and don't open it.
If the package is left without a signature, don't open it. Contact the carrier to request a return to sender, and let us know so we can watch for it.
When you'll get your refund
If your order has already shipped, your refund is issued once the product makes it back to us. Here's how that works:
The product is returned to our warehouse.
The warehouse inspects it for damage.
Once it's cleared, we issue your refund.
Your bank or card provider typically takes 5 to 10 business days to process it.
Because shipping and inspection times vary, we can't give an exact date, but refusing the delivery is the quickest way to get the product back to us and start the process.
If you've already received and opened your order
If you change your mind after your order arrives, you can return an unused product in its original packaging within 30 days of receiving it. Contact us before sending anything back and we'll give you the right return address and next steps. See our refund policy for full details.
If your product arrived damaged, defective, or wrong, contact us right away and we'll make it right.