If you requested a password reset code and it never arrived, this article explains how to fix it. In most cases the email isn't lost — one of the situations below is almost always the cause.
Cause 1: Your Account Is Under a Different Email Address
This is the most common reason. If you've ever used more than one email address (for example, a Gmail and an AOL or Yahoo address), your WeShape account may be registered under the other one. Reset codes are only sent to the email address on the account.
Fix: Request the reset with any other email addresses you use. Not sure which email your account is under? Contact us through the chat widget or at [email protected] and we'll look it up for you.
Cause 2: Your Subscription Has Lapsed
If your membership has expired or a renewal payment didn't go through, your account access is paused — and resetting your password won't restore access on its own.
Fix: Reach out to us. We'll check your account status and help you get back in.
Cause 3: You Joined a Free Challenge, Not a Paid Membership
Free Challenge participants don't have a paid WeShape account, so there's no membership login to reset once the Challenge ends.
Fix: If you'd like full access to WeShape, we'd love to have you — contact us and we'll share current membership options.
Cause 4: Your Signup Never Completed
If your payment didn't go through during signup (for example, a declined card), the account was never created — so there's nothing to reset.
Fix: Contact us and we can confirm whether your signup completed.
Cause 5: The Email Is in Spam, or Your Inbox Is Full
Reset emails come from [email protected] with the subject "Reset Account Password for WeShape." Yahoo and AOL inboxes in particular sometimes filter these. Also make sure your inbox isn't full — a full mailbox will bounce the email.
Still Having Issues?
Message us through the chat widget or email [email protected]. We can verify your account and issue a temporary password if needed — we'll get you logged in.