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How to Reactivate a Canceled Membership

How to restart a canceled WeShape membership and pick up where you left off.

M
Written by Matt

Changed your mind? If you've canceled, you can turn your membership back on at any time. Your program, history, and progress are all still there.

How to Reactivate

  1. Log in and go to My profile.

  2. Select Manage my subscription.

  3. Select Reactivate membership.

Your plan will show as Canceled with an Expires on date until you reactivate.

What Happens to Your Billing

Reactivating restarts your subscription at your normal plan rate. Your renewal schedule picks back up from there.

What Happens to Your Progress

Nothing is lost. Your movement profile, completed routines, and history are exactly as you left them.

One Thing to Know About Offers

If you had a discount or other offer applied to your account when you canceled, that offer does not come back when you reactivate. Offers are forfeited at cancellation and can't be reapplied later.

Can't Find the Reactivate Button?

If you originally subscribed through the Apple App Store, Google Play, or Shopify, you'll need to restart your membership through that store, or contact us and we'll help. Message us through the chat widget or email [email protected].

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